updated 02/29/2020
Payment Policy:
All orders must be placed through Synergy Craft Studio, LLC (SCS). Order Form which can be found here. Once an order is placed, SCS will contact you within 24 business hours with any further questions. An invoice will be sent to the email address provided and must be paid prior to work starting on your order. Invoices and price quotes are only valid for 30 days.
Copyright Policy:
SCS respects the copyright of those involved in creating and disseminating copyright material, such as artistic works. We will not, knowingly, infringe on any copyrighted material without the express consent of the copyright holder. All contents of SCS is protected under copyright law. All copyright, trademark, impersonation, reproduction, and intellectual property violations will be subject to legal action.
Mock Up policy:
SCS offers mock up services to allow potential customers to see what their final product will look like, before placing an order. Mock ups are digital representatives of physical products.Due to their digital nature, colors, sizing, and placement may vary slightly. Mock up services cost a small nominal fee of $5 for time and will be invoiced prior to placing a full order. Once paid, the mock up will be created and provided to the customer within 48 for review.One set of modification is included in the mock up pricing. The mock up fee will be applied to the customer’s final invoice if an order is placed. If an order is not placed, the mock up fee is non-refundable.
Payment Policy:
Payment is due in full at the time the order is placed and before work begins on your order. SCS will invoice through email address supplied on the order form within 24 business hours of an order being placed. Once payment is received SCS will begin work on your order!
Copyright Policy:
SCS respects the copyright of those involved in creating and disseminating copyright material, such as artistic works. We will not, knowingly, infringe on any copyrighted material without the express consent of the copyright holder. All contents of SCS is protected under copyright law. All copyright, trademark, impersonation, reproduction, and intellectual property violations will be subject to legal action.
Timeframe Policy:
We strive to complete all orders within 5 business days once payment is made in full. We take pride and time in completing custom orders exactly how you want it – so please understand that custom and bulk orders may require a slightly longer turnaround time.
Rush Order Policy:
Any order requested to be complete and delivered in less than five business days is considered a rush order. All rush orders will incur a 25% fee, based on the purchase price,. The customer is also responsible for all rush shipping fee
Pick Up Policy:
SCS allows for local customers to pick up their orders. Pick up times are M-F 9:30am – 2pm.
If you are picking up your order please email or call first to confirm it is complete
before arranging to pick it up.
Return and Refund Policy:
No refunds or returns will be accepted on custom orders or digital downloads. No exceptions. In stock items (non-custom orders) can be returned in their original condition and packaging within 7 days for a full refund, minus the cost of shipping.
Supply Policy:
Customers ordering custom shirts and apparel items must provide the exact items to SCS for customization. Items can be shipped directly to SCS. The customer also has the option to research and find the exact item to be customized and provide a link to SCS. The price of the ordered items, plus a processing fee or mark up, will be included in the final order price.
Bulk Discount Policy:
Bulk orders may be eligible for a discounted rate. An order of more than two dozen is considered bulk. In order to be eligible for a 10% bulk order discount, all items in the order must placed at the same time and must be exactly the same in design, color, and size. The only exception is on single letter monogram as long as the size and color of each is the same.
Sales Tax Policy:
All orders will be charged sales tax at the current rate for the state and counties in the state of Texas. Orders outside of the state of Texas will be subject to the rate of the respective fulfillment state. Please keep in mind that any additional customs, duties, or fees for international orders are the responsibility of the customer.
Customers from tax-exempt organizations must provide documentation prior to billing. Should documentation fail to be provided or proves to be inadequate, sales tax will be included in the amount due. Refunds of applicable sales tax will be provided in the form of a credit toward future purchases only
